THE VINE GUARANTEE
In addition to certain guarantees provided by law, Vine Business Services guarantees your satisfaction with the services and support provided directly by Vine. As long time business owners ourselves, we strive to offer you our best services and products. If, however, you are not satisfied with the services provided, please contact us immediately and we will make eevery effort to correct the issue, offer credit towards future vine orders or extend a refund.
Vine Business Service’s Satisfaction Guarantee Details:
1. If you're not satisfied, simply call us toll-free at (877) 244-9842 during our normal business hours. All requests made under this guarantee must be made within 45 days of purchase. We will process your request within 7 business days after we've received all of the documents and materials sent to you. Regrettably, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties that had a role in processing your order. We cannot refund any money paid by you directly to any third parties, such as payments made by you directly to hired subcontractors or service providers affiliated with our company.
2. If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 45 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your Vine Business Services account. Any payments made directly by you to any third party are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 45 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, Vine Business Services will mail a check for the applicable amount to your billing address.
3. Please note that we cannot and do not guarantee the results or outcome of any particular procedure where approval is at the discretion of governmental agency’s policies. For instance, the government may reject a trademark application for legal reasons beyond the scope of Vine Business Services. In some cases, a government backlog can lead to long delays before your process can be completed.
4. Since we are dedicating time, effort and resources to your ordered services our guarantee only covers satisfaction issues caused by vine business services - not changes to your situation or your state of mind.